We offer $5 flat rate shipping on orders of $75+

If this option isn't showing at checkout please leave a note during checkout and we'll refund you the difference.

Due to how our perfume products have to ship (ground only), the $5 flat rate option may not show if you have both perfume and other products in your cart.

I do my best to get your orders out as quickly as possible!

Most orders will ship within 2-4 business days. During peak seasons (holiday, special launches, etc.) our shipping time can increase to 6-10 business days. We will do our best to update the current shipping time frame at the top of our website.

Please have patience with us during these times and don't hesitate to reach out with any concerns!

All orders are shipped via UPS + USPS - depending upon where you live and which option is the most cost effective. You will be able to choose which you prefer at checkout as well as see pricing for both.

We have a local pickup option available at checkout if you are in or around the montgomery, IL area.

Once a package leaves our studio it is out of our hands and the responsibility of the postal service. If your package shows delivered but you haven't received it we recommend waiting a day or two for it to show up. Sometimes a package can be marked as delivered in error.

If it's been more than 2 days and your package hasn't arrived please file a missing package claim online with applicable postal service.
USPS claim info
UPS claim info

We're happy to assist as needed with filing a claim. Email us your order number and we'll work with you to get the claim filed.

Sometimes the shipping carries do not give your package the TLC it requires. While we take extra measures in packaging your goodies to ensure they arrive intact and without damage, we understand it can still happen.

Please email us at haley@collectiveharmonyco.com within 48 hours of delivery with photos of the damaged product and shipping box.

Once we receive your email we will ship a replacement in 1-3 business days. Emails for damaged products without photos will not be eligible for replacements. Thanks for your understanding!

At the time we are only shipping in North America (USA, Canada, Mexico).

The exception to this is if you order a perfume. Our perfumes are made with alcohol which is considered a hazardous commodity when shipping. Due to this we're only able to ship perfume domestically currently via ground shipping.

At this time we are only accepting exchanges on non perfume products. In order to exchange your item it must be unused and in originally packaging. To start the exchange process use our contact page or email us at haley@collectiveharmonyco.com

Once you've reached out to start your exchange process we will provide further instructions about returning your item for exchange. You will be responsible for the return postage.